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WELCOME TO THE OPENEDGE
Helping Clients to Stay Informed and Up-To-Date
Client Newsletter | Mar 2007
OPENonline's Quarterly Newsletter - The OPENedge
Volume 10, Issue #02 | March 2007
President's Message
by President and COO, Rich Henderson

This year brings new opportunities for change and growth for most companies and OPENonline is no different. We're excited about some new offerings currently under development that will soon be added to our extensive list of services. We continue to strive to be a leader in our field and to ensure that you have the highest quality services to make your job easier and more productive. We value your patronage and look forward to working with you in 2007.

Post-Hire Screening High Concern for 2007

Consider this: Does the person you screened two years ago have the same clean record today? Does your bookkeeper still have a solid credit report? Are your delivery drivers still DUI-free? Are you confident that your nursing or long-term care staff still has a clear criminal record?

Screening is always a critical part of the hiring process and it offers a snapshot of a candidate's background at the moment of hire. Negligent-hiring suits have demonstrated that human resources is responsible for knowing whether a potential employee is likely to be a liability prior to hiring. Statistics show that employers lose negligent-hiring suits over 75 percent of the time with an average cost of $1 million in damages.

But what happens after you hire? According to the Society for Human Resource Management (SHRM), thirty-three percent of employees admit they've stolen from their jobs in the past three years; employee theft is tied to 30 percent of business failures.

Approximately 6 million workplace assaults occur each year. And more than 30 percent of truck/delivery drivers have drugs or alcohol in their systems at any single time.

More than likely, the employees contributing to these statistics were screened before they were hired. But had their employers paid enough attention post-hire, they may have spotted three key predictors of dubious or detrimental behaviors:

  1. Access - Does the employee have access to valuable or sensitive information?
  2. Motive - Is he/she disgruntled or bored?
  3. Life-changing events - Has something in his/her background changed in a way likely to encourage or predict risky behavior on the job?

Only you know the access your employees have within the company, and regular communication can deliver a good sense of job satisfaction. Life-changing events have been harder to predict, but with the help of OPENonline, this last bit of predictive information is now squarely in your hands.

As a part of your employee annual review process, we suggest that you also audit your employees for the "three predictors". Contact our Customer Support Department at customersupport@openonline.com or 800-366-0106 to conduct a post-hire screen to ensure that you have the best possible snapshot of your staff.

Worried About Employing Illegal Workers?

As the melting pot of the world, the United States has the distinction of having the most diverse employees. With that distinction is the risk that you could employ someone who is not eligible to work in the United States?

Yes, the federal government requires the careful completion of I-9 forms for all new hires. So is reverification when an employee's eligibility to work in the United States is expiring. But is this enough?

Because of the prevalence of counterfeit documents and stolen identities, however, even diligence in completing and reverifying I-9 forms may not always ensure that employees are legally eligible to work. To ensure that your current and prospective employees are who they say they are, use OPENonline's SSN Validation and SSN Verification services.

For more information on our SSN services or any other OPENonline service, contact our Customer Support Department at customersupport@openonline.com or 800-366-0106.

What You Need to Know About Consumer Reports

Under the Fair Credit Reporting Act (FCRA, 15 US Code Section 1681), employers may use Consumer Reports (information obtained from a Consumer Reporting Agency containing information relating to personal and credit characteristics, character, general reputation and lifestyle) when hiring new employees and when evaluating current employees for promotion, retention or reassignment by complying with a few necessary steps in the process. OPENonline is a Consumer Reporting Agency and our reports can assist you in making the right decision.

  1. Hiring New Employees
    1. Notify each applicant in writing that a Consumer Report may be requested using an Authorization to Obtain a Consumer Report
    2. Receive applicant's written consent
    3. Make pre-adverse action disclosure if applicant will be rejected for employment based on consumer report information; this disclosure must include a copy of the consumer report and the summary of consumer rights under the FCRA
    4. Provide an adverse action notice if consumer report information affected decision to reject an applicant
  2. Evaluating Existing Employees
    1. Notify employees that reports may be obtained using an Authorization to Obtain Ongoing Consumer Reports
    2. Receive employees' written consent
    3. If an employee gave written permission in the past, make sure a separate document has been received from the employee notifying them that reports may be obtained during the course of their employment
    4. Provide the employee with a pre-adverse action disclosure if information on the report influences the decision to deny positive action
    5. Provide the employee adverse action notice once final decision is made to deny positive action

OPENonline provides you with samples of both authorization forms as well a pre-adverse action and adverse action notification forms. These forms can be found by clicking here. For more information on OPENonline's FCRA initiatives, please contact our Compliance Department at compliance@openonline.com or 888.381.5656.

Make Sure to View Important Messages Center

Keeping OPENonline customers updated is a daily task. Product announcements, service issues and adjustments to critical legal requirements are only a few details we are constantly monitoring. Be sure to check the Important Messages board located at the top the Product Menu Screen for these vital messages from OPENonline.

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